Returns Policy
From the date you receive your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item.
To initiate a return or exchange of an order that was delivered to a EU address, login to https://returns.reveni.io/gola-eu with your order number and email address and select the pair/pairs you wish to return for a refund or exchange and give a reason for return. Please note that a €4.00 fee will be deducted from your refund for using the returns service and all delivery charges are non-refundable.
Depending on location some returns may experience longer transit times back to our warehouse.
Instant Exchanges
If you're exchanging for a different size or style, choose the Instant Exchange option when you generate your request through Reveni. Instant Exchanges are free - there's no return fee and no extra shipping cost, regardless of whether the new item costs more or less than your original item. Here's why it's worth using:
- Get your replacement item quickly - your new pair is sent out straight away, without waiting for your original return to arrive back at our warehouse.
- Secure the size or style you want - especially useful for sizing exchanges, so your replacement doesn't sell out while your return is in transit.
- A simpler process overall, at no extra cost - no need to wait for a refund and then place a brand new order; it's handled in one step, free of charge.
If the item you're exchanging into costs more than your original item, you'll be taken to checkout to pay the difference. If it costs less, the difference will be refunded to your original payment method in full, with no return fee deducted.
Instant Exchanges are subject to stock availability on the requested item.
Withdraw From Contract
You can exercise your right of withdrawal electronically through our online withdrawal form: https://www.gola.eu/pages/withdrawal. If you use this online function, we will send you a receipt confirmation by email without undue delay.
Return of Faulty Item (EU)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at customerenquiries@gola.eu with your name, daytime telephone number and address of where the goods need to be collected from. You will also need to include your original order number and a brief explanation of the fault or incorrectly sent items.
For faulty return items, we will cover the return fee. Please note that we cannot accept the return of online orders by hand or in any of our high street stores worldwide.
Refunds
When a return request is generated through Reveni, eligible customers will receive instant refunds (with the €4.00 return fee deducted). Prefer a replacement instead of a refund? Choose Instant Exchange at this stage to get your new item sent out right away - free of charge, with no return fee deducted, no matter the price difference.
For non-instant refunds, we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded (with the €4.00 return fee deducted) on your original payment method within 10 business days. Your return amount can also be issued onto a Gift Card for Gola EU. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at customerenquiries@gola.eu. Shipping fee isn't refunded and €4.00 return fee will be deducted from refund.
Returns Instructions
- Generate a return request through Reveni
- Prepare the package with the items to be returned.
- Attach the Landmark return label to the outside of the package.
- Drop it off at a Landmark Pickup point.
- Keep the receipt until the return process is completed.
| Your return is sent | We receive your return | You receive your refund |
|---|---|---|
| Your return is dropped off at a Landmark Pickup Point | It can take up to 10 working days for us to receive your return | It can take up to 10 working days to receive your refund |
Returns Address
RIF Europe BV
DC1 - Replenishment Stock
AMS Cargo Centre
Changiweg 9
Rozenburg
1437 EP
Netherlands
